Frequently Asked Questions
Your order will be shipped by us through our delivery partners.
No, currently we are shipping in India only.
Our payment gateway accepts all debit/credit cards, UPI payments, wallet payments, and net banking.
Buying online through austinenovel.com is 100% safe.
Add your items in cart, add your address for delivery, make the payment to place your order (you may also choose cash on delivery, if available).
We provide 15 days return policy. You can place your return request from our website.
After our delivery agent picks up your returning order you will get your payment back into your account within 7-15 days.
In most of cases your bank will credit the deducted amount within 24 to 72 hours.
If you don’t see the refund within 7-15 days, kindly contact us firstname.lastname@example.org or your bank.